What is the Flushmate Recall All About?
Flushmate, a division of Sloan Valve Company, has recalled millions of Flushmate III Pressure-Assist Flushing Systems in the U.S., and Canada because the system can burst at or near the vessel weld seam releasing stored pressure. The flushing system is installed inside a toilet tank, and the pressure can lift the lid and shatter the tank.
Conserving Water and Using Low-Flow Toilets
With the popularity, and sometimes government required mandates, of conserving water, these power assisted mechanisms became quite popular in homes as people were still wanting a "clean" flush. The company, Sloan Valve, has received more than 300 reports of the mechanism bursting and causing property damage. And in more than a dozen cases, personal injury.
How Do I Know If My Flushmate Is
Part of The Recall?
The Flushmate III 503 Series units manufactured from October 14, 1997 through April 30, 2011. The manufacture date is coded into the unique serial number. The date code range for the recall begins with 101497 (10/14/1997) and continues through 043011 (04/30/2011).
Where Do I Find The Serial Number?
You will find the serial number by removing the lid from the tank. Once your remove the lid you can see the mechanism and the label with the serial number
How Do I Verify The Serial Number?
Once you remove the china lid, you will see the product label with the unique serial number. Write down the complete serial number as it appears on the product label of the Flushmate III unit. To verify that your unit is included in the recall, with your serial number in hand, you can visit http://recall.flushmate.com or call call the Flushmate Recall Hotline toll-free at (800) 303-5123 Monday through Friday 8am - 10pm ET and Saturday between 8am and 6:30pm ET.
Who Will Fix My Toilet?
If your toilet is indeed included in the recall, TURN OFF THE WATER SUPPLY until the repair kit is installed on your Flushmate unit. The CPSC has approved the repair kit for a very specific safety purpose. Even though your Flushmate appears to be operating okay, for your safety you should turn off the supply water and flush the toilet to relieve the pressure until you install the free repair kit. The repair kit is simple to install, and takes about 20 minutes. You can even watch a video on the install process at https://www.flushmate.com/recall/ .
If you are still having difficulty with installing the repair kit, you can call Flushmate Customer Service at (800) 533-3460, and a technician will walk you through it.
This is why it is so important that your home inspector keep abreast of current safety issues. I have come across several of these when doing home inspections in San Diego and Temecula Valley.
About the author: Frank Rotte is the Owner of Certified Inspection Services, LLC in Bonsall, CA. Comments are always welcome! Please visit us on Facebook athttps://www.facebook.com/homeinspectionsandiego/